End-to-end gen AI or rules? The best results are somewhere in the middle

A discussion with leading AI platform, Teneo, on why hybrid AI is the key enterprises are finding scalable success.

Nov 12 • 

Kane Simms

2

1:21:50

October 2025

Meet the team behind Lloyds' 15m interactions per year chatbot

Once switched off during busy periods, Lloyds Banking Group’s virtual assistant now handles more than 15 million conversations a year.

Oct 30 • 

Kane Simms

1

1:14:53

Part 3: Where LLMs Actually Belong in Enterprise Chatbots

The third and final instalment of this multi-part article looks at the two most complex pieces: dialogue management.

Oct 29 • 

Kane Simms

2

1

ChatGPT Apps SDK: What it means for your business

OpenAI announced a series of new developments this week. Here's one that could prove to matter for your business.

Oct 8 • 

Kane Simms

1

2

Part 2 of Where LLMs Actually Belong in Enterprise Chatbots

Part two in a series exploring the most optimum use cases for generative AI in enterprise conversational AI applications. This time, knowledge search…

Oct 7 • 

Kane Simms

2

September 2025

Where LLMs Actually Belong in Enterprise Chatbots (Part 1: Understanding)

Part one in a series exploring the most optimum use cases for generative AI in enterprise conversational AI applications. Part 1 = Understanding

Sep 2 • 

Kane Simms

3

1

2

July 2025

AI's value?

Intelligence + you = speed

Jul 2 • 

Kane Simms

1

2

1

June 2025

The imaginator’s dilemma

Why you’re not thinking big enough about AI’s potential, and why this may lead to disruption.

Jun 13 • 

Kane Simms

1

Model Context Protocol (MCP): The future USB-C of enterprise AI?

Is MCP a fad or the beginning of a shift in how enterprise AI systems get things done?

Jun 9 • 

Kane Simms

3

1

April 2025

Lifting the curtain on enterprise AI agents

The illusion of agency and what's really going on under the hood

Apr 17 • 

Kane Simms

1

The Voice Awakens: Is Expressive Speech AI the final frontier for customer experience?

A close look at Sesame's Conversational Speech Model and its potential impact on voice AI automation: design, experience and ethics.

Apr 11 • 

Kane Simms

3

3

February 2025

The 7 levels of AI-powered CX automation

How to move beyond basic AI and develop the maturity needed to transform your contact centre operation.

Feb 17 • 

Kane Simms

1