Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with your customer experience automation programmes? Andrew shares all.
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Check out some of Andrews articles below!
Predicting NPS using AI and 10,000 LivePerson Transcripts
It’s time to rethink Conversational AI
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